Frequently Asked Questions
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Each collection brings together needlework and mahjong traditions through original illustration, considered materials, and a commitment to quality throughout production.
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Collections are produced in limited runs and may or may not be restocked once fully reserved.
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All designs are created in our South Carolina studio and produced in partnership with a carefully chosen, trusted manufacturer overseas.
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In-stock orders typically ship within 3–5 business days. Pre-order timelines are noted at purchase.
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At this time, we ship within the United States only.
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Yes. Tracking details are sent as soon as your order ships.
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We stand behind the care that goes into every piece, and all sales are final. If your order arrives damaged or incomplete, please contact us with photos within five days of delivery so we can make it right.
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Handle your tiles with clean hands and store thoughtfully. A full care guide is available.
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Please visit our Contact page to send us a note. We welcome inquiries and conversation.

